Preventing a car pile up after a hard days security shift
In December 2019, Lowri Williams-Jarvis had just finished duty as a front line security guard at the Amazon Warehouse in Swansea. She heard an explosion, and saw a car come to a screeching halt – with one of its wheel arches completely bent, the hubcap sending sparks across the road, before coming to a standstill, followed by an eerie silence. She discovered a three-way road traffic collision, with two cars demolished and another car further up the road was clipped during the incident. Seven people were involved. Miraculously, no one was badly hurt, just a few were in shock.
Lowri then focused her efforts on securing the area, as well as diverting on-coming traffic to another car park nearby, until Amazon's Operations & Health and Safety Teams arrived. She used her own mobile phone to update contacts. Once the Amazon Operations and Health and Safety Teams arrived, she assisted them in taking the details of those involved and what had happened, as it had transpired that associates and a member of the public had been involved.
According to eye witnesses, one of the vehicles (which had five associates inside) had decided to reverse out suddenly into an already busy road, which caused the collision. At this point the emergency services arrived to assess the situation, while Operations and Health & Safety focused their efforts on getting back to business as usual, as the incident had caused major disruption. She decided to assist further by making sure no other vehicles went up the main road and diverted traffic.
Eventually the road was cleared and operations went back to normal. Following the incident, she was approached by the Amazon Operations Manager, as well as the Loss Prevention Team and was awarded for her assistance. She was also awarded ICTS Employee of The Month for the Corporate Sector for December 2019 and was also awarded the ICTS Going The Extra Mile Award.